Returns Policy

Returns Policy

Before purchasing a print, please read our returns policy carefully. If you have any questions or need clarification before placing your order, you are warmly invited to contact us at ciao@damianhancock.com

Each fine art print is produced to order, and Limited Edition Prints are created specifically for each client. For this reason, we are unable to offer refunds or exchanges for change of mind. Please choose carefully, as all print sales are final.

Damaged or Defective Prints

We will, of course, replace any print that arrives damaged, defective, lost in transit, or incorrectly produced.

If your print has been damaged during delivery, please contact us within 2 days of receiving your order at ciao@damainhancock.com. To assist with your claim, we will require clear photographs of both the damaged print and the affected packaging.

If your order has been lost in transit or incorrectly printed, please email us at ciao@damianhancock.com, and we will assist you.

Photographic Prints

When ordering a fine art photographic print, please consider your selection carefully. As each work is custom printed to order, we are unable to exchange it for another print or provide a refund unless the order has been damaged in transit, lost, defective, or incorrectly produced.

Sale Items

Fine art prints purchased during a sale or promotional period are eligible for the stated discount only during that promotion. Sale items cannot be exchanged or refunded unless they arrive damaged, defective, lost in transit, or incorrectly produced.

Questions

If you have any questions before placing your order, please feel very welcome to contact us.